Terri Pepper is Chief Business Officer of TerraLex, a global network of law firms. At TerraLex, Terri manages the association’s business operations and is responsible for strategy planning, innovation, and staff management, as well as member and client development.
Previously, she was Director of Legal Support at Fisher & Phillips LLP, a labour and employment law firm in the US, where she had oversight of the firm’s 33 offices and led programs in legal project management, client and customer service, firm growth issues, training and coaching, and operations. Before that, she was a Vice President with management consultancy Hildebrandt and led that company’s client assessment team. Terri holds an MBA from the Warrington College of Business at the University of Florida. She is a Fellow in the College of Law Practice Management and serves on that organisation’s Board of Trustees.